Last updated: May 2026
1. Who we are
5X Therapy provides therapy, counselling, assessment and emotional wellbeing support for children, families and individuals. This Privacy Policy explains how we handle information submitted through our website, booking pages, contact forms, email, phone, WhatsApp and related communication channels.
2. Information we may collect
We may collect your name, phone number, email address, location, appointment preferences, enquiry details, service interests and any information you choose to share with us when requesting support. If you book an appointment, our booking system may also collect appointment date, time, selected service and booking status.
Please avoid sending detailed medical, psychological or highly sensitive personal information through general website forms unless specifically requested by a professional member of the 5X Therapy team.
3. How we use your information
- To respond to enquiries and appointment requests.
- To arrange, confirm, manage or reschedule therapy appointments.
- To provide relevant information about our services.
- To improve website performance, user experience and service quality.
- To meet professional, safeguarding, legal or regulatory responsibilities where applicable.
4. Confidentiality and safeguarding
We treat client information with care and confidentiality. Confidentiality may be limited where there is a serious risk of harm, safeguarding concern, legal requirement or professional duty to disclose information to appropriate authorities or professionals.
5. Booking, WhatsApp and third-party tools
Our website may use third-party tools such as booking forms, WhatsApp links, analytics, spam protection, email services or security plugins. These tools may process limited technical or contact information to provide their functions. We recommend reviewing the privacy settings and policies of any third-party platform you use to contact us.
6. Cookies and analytics
Our website may use cookies or similar technologies to support basic website functionality, improve speed, understand visitor behaviour and protect the site from spam or misuse. You can manage cookies through your browser settings.
7. How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including appointment administration, professional record keeping, legal obligations and service improvement.
8. Sharing information
We do not sell your personal information. We may share limited information only when required to provide services, comply with law, protect safety, support professional obligations or operate essential website systems.
9. Your choices and rights
You may contact us to request access, correction or deletion of your personal information, subject to professional, legal and safeguarding requirements. You may also ask us to stop using your contact details for non-essential communication.
10. Data security
We take reasonable steps to protect information submitted to us. However, no online transmission is completely secure. Please contact us directly if you need to discuss sensitive information.
11. Contact us
For privacy questions, contact 5X Therapy using the details below:
Email: Salma.5xth@gmail.com
Phone: +92 315-799921
Location: Karachi, Sindh
This policy is a professional website template and should be reviewed by a qualified legal adviser for full compliance with your jurisdiction and operating model.